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The Inclusion Dividend: Why Investing in Diversity and Inclusion Pays Off, by Mason Donovan, Mark Kaplan
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In today’s increasingly diverse, global, interconnected business world, diversity and inclusion (D&I) is no longer just “the right thing to do,” it is a core leadership competency and central to the success of business. Working effectively across differences such as gender, culture, generational, race, and sexual orientation not only leads to a more productive, innovative corporate culture, but also to a better engagement with customers and clients. The Inclusion Dividend provides a framework to tap the bottom line impact that results from an inclusive culture. Most leaders have the intent to be inclusive, however translating that intent into a truly inclusive outcome with employees, customers, and other stakeholders requires a focused change effort. The authors explain that challenge and provide straightforward advice on how to achieve the kind of meritocracy that will result in a tangible dividend and move companies ahead of their competition.
- Sales Rank: #282590 in eBooks
- Published on: 2013-05-21
- Released on: 2013-05-21
- Format: Kindle eBook
Review
“Diversity, like corporate social responsibility, is one of those buzz concepts that managers love to promote, despite not knowing how it fits into a company’s strategic vision. Here, consultants Kaplan and Donovan provide a textbook approach to the ‘diversity and inclusion’ (D&I) topic, down to key takeaways and discussion exercises. The book opens by making the business case for inclusion, moves onto the psychological underpinning of bias and its effects on business, and finishes with two practical chapters on ‘change strategies.’ Real world examples, like the fact that Facebook only recently added a female executive to its board or H&M’s misguided use of ‘all blond mannequins in its Thirty-Fourth Street store and all brunettes in its Harlem store,’ enrich the argument…. it’s rare to find a business book that so soundly hits the zeitgeist while also capably applying the best social sciences research to an important topic.” (Publishers Weekly)
“An insightful read. The Inclusion Dividend sheds light on core concepts for understanding diversity and inclusion dynamics and provides strategies for organizations to realize inclusion’s full impact on the bottom line.” (Edith Hunt, Chief Diversity Officer, Goldman Sachs)
“Kaplan and Donovan help remove the veil of mystery that shrouds inclusion. It provides a much-needed narrative for organizations to rethink and reposition their journey toward ingraining sustainable diversity and closing the intent-impact inclusion chasm—the end goal being the holy grail of pure meritocracy for all.” (Nia Joynson-Romanzina, Head Global Diversity & Inclusion, Swiss Reinsurance Company)
“The Inclusion Dividend is the diversity and inclusion conversation of tomorrow we should be having with our business leaders today. This is a book to be shared with the entire organization.” (Kate Vernon, Director of Strategy & Communications, Community Business)
“The Inclusion Dividend is a journey that takes us beyond the fatigued word diversity. Looking at the importance of inclusiveness, higher levels of engagement, and understanding our biases is crucial to talent management overall. Kaplan and Donovan continue to provide offer a refreshing view on lessons learned from some of the best in the global business world.” (Nancy J. Di Dia, CEO and president of Di Dia Diversity Consulting Group, LLC and Chief Diversity Officer, Fortune 500 company)
“Kaplan and Donovan make a crucial point that is sometimes missed in our enthusiasm to just 'buy' diverse talent, only to see it walk out the door a short time later: 'Only one company can be the highest paying in the industry. Money is not a long-term employee retention value. Creating a corporate culture where employees feel valued and part of a team is a longer term retention strategy.' Business leaders will benefit by heeding this advice and adopting the tools and strategies which Kaplan and Donovan effectively lay out in this book.” (Lisa Stewart, founder of LoF Group, LLC)
“As future historians look to identify the impetus for global cultural change in the early 21st century, they will count this book among the factors for that change. The Inclusion Dividend provides takeaways and key points that are factual, informative, and stimulating. The stories and examples challenge us to translate diversity and inclusion into action.... a critical read for anyone seeking to affect positive change in a diverse and inclusive global society." (Carolyn Jones, Director of Diversity and Inclusion, Fortune 500 company)
“Finally, a book that ties all critical aspects of diversity and inclusion together in a way that is both theoretical and practical. The reader is provided relevant research, easy-to understand conceptional frameworks, real leadership stories, and thought-provoking exercises. This is a must-read for any leader who wants to drive business results in today's global market.” (Amber Mayes, D&I executive, president of Amber Mayes Consulting)
About the Author
Mark Kaplan and Mason Donovan are managing partners of The Dagoba Group, a New England based consultancy specializing in leadership development, diversity and inclusion, and organizational change. Mark is the former CEO of MGK Consulting and has been advising organizations in these areas since 1986. Mark has been published in leading diversity publications and is a guest speaker at global D&L focused conferences. He earned his MA in HR Development from Villanova. For over a decade, Mason has consulted with the majority of Fortune 500 companies on talent acquisition, retention and development. He has also worked with companies to create sustainable client relationships. Mason is the author of DRIVEN: A Manager's Field Guide to Sales Team Optimization and is an accomplished speaker. He earned his MA in International Business from Webster University in The Netherlands. Both Mason and Mark reside in New Hampshire.
Most helpful customer reviews
4 of 4 people found the following review helpful.
An In-depth and Practical book on Inclusion
By J. Balfour
There are very few good books on Diversity and Inclusion, and even fewer which explain Inclusion and how to create inclusive organisations in depth . This book delivers this.
Mark Kaplan and Mason Donavan have co-authored a robust D & I book which is full of real world examples and plenty of opportunity to reflect both on your own inclusion journey and that of your organisation.
They present the history of Diversity and Inclusion as well as the current business case and provide clear definitions of more recent concepts as well as how to apply these in a business setting.
As a D & I practitioner I am encouraged to read this book and will keep in my pile of books to regularly refer to.
3 of 3 people found the following review helpful.
Excellent Read - Diversity Is Also a Part of Education
By Mary Warplatin
As a teacher working with a diverse group of students, parents and colleagues, I found this book to be perfect for helping anyone gain a better understanding of how to create an inclusive culture. Although this book is directed at business leaders in large corporations, it was very applicable to any situation where diversity is an aspect of success.
2 of 2 people found the following review helpful.
This is a great book for anyone who works with human beings
By Rev. Charles D. LaFond
As a leader, I find that my ability to manage, support and work with people depends less on my understanding of them and more on my understanding of myself, my perceptions, my prejudices and my projections. This book is an essential tool for anyone working with humans in any field. The beginning of change is awareness. Many of us wander around inside our egos rather than standing deeper, in that place beyond ego, in which we can observe our ego (and our behaviors which result from it) so that we are living, working and communicating from a deeper, more authentic place. This, and only this way of living will inspire and create meaningful connection which is, in turn essential for effective work and communication. This book raises awareness to the realities of conscious and subconscious prejudices which get in the way of working relationships like a virus gets in the way of a computer's functioning. I will be buying this book for every staff member over whom I have any oversight and any colleague with whom I work, so that we can work more effectively and each be the peace in the world for which we all so long.
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